This role has been designed to offer opportunities to gain some experience of what is involved in working in a busy office and reception area.

Volunteers will provide assistance to the Centre 404 Receptionist and can also help out with some daily admin tasks within the Central Team.


Role:                                   Reception/Admin support (Supported Role)

Supported By:                Receptionist, Premises Manager and Volunteer Coordinator

Location:                          Centre 404, 404 Camden Road, London N7 0SJ


Length of commitment: 3-6 months
Frequency: Once a week
Estimated hours: 4 hours a week


Key tasks/activities:

  • Meet and greet visitors, help them to sign in
  • Answer the phone, transfer calls and take messages
  • Check leaflets and posters are up to date and tidy
  • Opportunity to work with other projects and services in the organisation
  • Assist with research and fundraising tasks
  • Help with other things – like scanning and mail-outs

Personal attributes and experience needed:

  • Able to handle confidential information
  • Friendly
  • Calm, Patient and Polite
  • Able to follow instructions


  • Induction to Centre 404 reception and the work of Centre 404
  • Training on how to use some office equipment (shredders or photocopiers)
  • Introduction to staff in the building
  • Ongoing supervision during the placement
  • Other relevant training as available e.g. adult safeguarding.

As a Centre 404 volunteer you will receive:

  • An induction to the role and Volunteer Handbook full of useful information.
  • Reimbursement of out of pocket travel expenses relating to your volunteer placement (up to £5 per session).
  • Ongoing support and supervision with the Volunteer Coordinator.
  • Any identified training required to enable you to perform the volunteer role to the best of your ability, which will be arranged by and paid for by Centre 404.
  • After 3 months as a Centre 404 volunteer, we will provide a reference if required for paid work or for other purposes.
  • Protection through Centre 404’s employee liability insurance policy whilst on the premises or engaged in any work on behalf of Centre 404.
  • Opportunities to meet other Centre 404 volunteers to share experiences.
  • Invitation to Volunteer Events, Volunteer Week Celebrations and the Centre 404 Annual General Meeting Summer Garden Party.
  • Centre 404’s bi-annual newsletter.

Other information

All volunteer placements at Centre 404 are subject to references and some require a DBS check. The recruitment of all volunteer placements adheres to Centre 404’s equal opportunities policy.